SHIPPING & RETURNS - Ktherapy
Exchange and Return Policy
You may return most new and unused items from [Fashion Therapy Section] with all garment tags attached within 7 days* of delivery for an exchange or full refund (exclude food, sales item, accessories, swimwear and inner garments such as Tights/Leggings, due to hygiene reasons). In the event that the exchange/return is a result of our error (you received an incorrect or defective item, etc.) the return shipping costs if fully borne by us. If the exchange/return is due to incorrect size selected during purchase or change of mind, the 2 way shipping fee is borne by the customers. Please note that only 1 time exchange/return is permitted, the exchanged order does not qualify for second exchange.
*Return/exchange is possible within 7 days from the delivered date shown in Roadbull/SF express tracking system, otherwise it shall not be accepted.
All items must be in its original condition with the garment tags in place. We are unable to accept items that are not in the original state and we reserve the right to refuse the exchange/returns that do not meet our policy and items will be sent back to the customers.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return item(s) from your order. All returns has to be sent out within 3 days from the date of our reply.
**Do note that all refund will be in the form of credit which can be used for any merchandise within the same product section [Fashion Therapy] in our store.
Items from the Beauty Therapy section are not refundable or exchangeable.
Ktherapy uses the local courier (Roadbull) for shipping in Singapore! Quick and reliable service provider!
Door step delivery within 1-2 working day! Free re-delivery!